MANAI VIDEI is CleanR Group’s customer self-service platform that brings the most important waste management services into one digital solution. The portal and mobile app allow customers to manage contracts, view and pay invoices, follow collection schedules, submit service changes and contact the customer support team online.
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CleanR Group’s customer service processes include many different actions — contract management, service changes, invoice payments, collection schedule reviews, additional collection requests and communication with the customer support team.
The goal was to create a solution that makes these actions clear and easy for customers to complete without having to call or send an email for every change. At the same time, the platform had to be flexible enough to support different customer types, service scenarios, addresses, contracts and waste management processes.
Usability was also a key challenge. The solution had to be simple both for customers who use digital services every day and for those who access a self-service environment only occasionally.
Solution
iConcept contributed to the development of the MANAI VIDEI digital self-service platform — from user behaviour research, wireframes and UX/UI design to the development of the mobile app and related functionality.
The platform allows customers to review their contracts, addresses and services, add new services, add additional addresses, change collection frequency, request an additional collection or reschedule/cancel an existing one.
In the invoice section, customers can view current and unpaid invoices, check payment status and make full or partial payments. The schedule section allows users to follow waste collection dates, review collection history and submit necessary changes. The requests section provides a convenient way to communicate with the CleanR team and review the history of submitted requests.
Result
As a result, a self-service platform was created that moves a significant part of customer service processes into a digital environment. MANAI VIDEI helps customers find the information they need faster, reduces manual communication and allows them to manage their services independently at a convenient time.
The platform became a practical tool for both customers and the CleanR team — enabling clearer information flow, easier service management and a stronger foundation for further development of digital services.
Technologies used: Figma, Firebase, REST API, PHP, Laravel, Vue.js, Tailwind CSS.
Solution used: Mobile App Development