Ksenija ČerņavskaPeople & Internal Operations Manager

Ksenija is the person in the iConcept team who helps make sure the company is not only about projects, deadlines and tasks, but also about an environment where people can work clearly, calmly and with a good feeling. Her daily work sits at the intersection of the team, internal communication, processes, events, belonging and all the small but important things that strongly shape the workplace atmosphere. Ksenija joined iConcept in 2022 as an IT Project Manager. At first, it was a leap from marketing into the IT world, but over time her role naturally grew in another direction — closer to people, the team and the company’s internal life. She knows how to notice where clarity is missing, where communication needs to be improved, where a process could work better and where someone simply needs a real conversation to get things back on track. After maternity leave, when returning to work, Ksenija consciously chose to step away from the daily routine of client projects and focus more on the company’s “internal kitchen” — people, team experience, internal communication and the environment where good work happens. This step naturally led to the role where she now feels most in her place. Today, Ksenija helps shape iConcept’s internal environment — taking care of team engagement, internal communication, events, sense of belonging, employee experience and practical improvements in the company’s everyday life. A large part of her work is invisible: conversations, catching the mood, collecting problems, turning ideas into concrete steps and making sure people in the company do not feel like “resources”, but like a team. Ksenija’s approach is best described by empathy, energy and practicality. One day she may be thinking about a team event, the next — about improving internal communication, then about employee mood, onboarding, a company photoshoot or texts that help tell the iConcept story better. Marketing is still part of her work, but more as a tool — to make the company’s people, values and atmosphere more visible on the outside as well. Before iConcept, Ksenija worked in marketing, media, event organisation and communication. That experience helps her connect people, ideas and processes into one bigger picture — with the understanding that a good work environment does not appear by itself; someone has to build it intentionally. Outside work, Ksenija is interested in languages, writing, visual communication, people’s stories, events, travel and everything that brings more life into everyday moments. Her working style is not about “just ticking the box” — if something is worth doing, it should make things better, clearer or at least a little easier for people.